Safety recall of eight styles of Clarks women’s shoes due to chemical hazard

LONDON, November 03, 2022–(BUSINESS WIRE)–C. & J. Clark International Ltd (“Clarks”) and certain of its subsidiaries have announced a safety recall of a total of eight styles of women’s Breeze (in the Americas) and Brinkley (outside the Americas) footwear, all in navy blue or dark navy blue colors and introduced for the spring/summer 2022 season.

This press release is multimedia. View the full press release here: https://www.businesswire.com/news/home/20221103005262/en/

EIGHT STYLES OF CLARKS WOMEN’S SHOES SAFETY RECALLED DUE TO CHEMICAL HAZARD (Photo: Business Wire)

The safety recall will impact the following styles: Brinkley Step in Navy; Breeze Step in Navy; Breeze Step in Navy/White; Breeze Step in Dark Navy; Breeze Ave in Dark Navy; Brinkley Ave in Dark Navy; Brinkley Shore in Navy; and Breeze Shore in navy blue.

This safety recall is taking place because testing of some samples of these shoes identified excessive levels of the chemicals benzidine or dimethoxybenzidine, which are found in azo dyes and are restricted in some jurisdictions. Prolonged, direct contact with the upper material of footwear can expose the wearer to these chemicals, which are toxic and can have adverse health effects.

Clarks has notified all relevant regulatory authorities as appropriate and is issuing a comprehensive worldwide recall of the affected styles. No other colors of the styles listed or any other Clarks products are affected by this issue or included in the recall.

Information for customers

Clarks is working with retail partners to contact as many people who purchased the shoes directly as possible.

Customers who have a recalled pair of shoes should visit http://tinyurl.com/ClarksRecall and follow the step-by-step guide for a refund.

Customers can determine if their shoes should be returned by checking the item number on their shoes. The item number is made up of the first 8 digits of the 12 digit number below the size and fit information and can be found on the attached tag inside the shoe.

Customers in all regions with questions about their shoes or the returns process are encouraged to review Clarks online Q&A, available on our recall website or by contacting Clarks via email: [email protected] clarks.com.

Customers in the following regions can also contact Clarks by phone:

– United States – 1-800-480-5092 – Toll Free
– Canada – 1 800 480 5137 – Toll Free
– UK – 0800 088 2332 – Freephone
– European Union – Please visit our callback website for a list of EU helpline numbers.

Our opening hours for these regions are as follows:

– For the United States and Canada, hours of operation are as follows: 6:00 a.m. to 6:00 p.m. Eastern, 6:00 a.m. to 5:00 p.m. Central, 6:00 a.m. to 4:00 p.m. Mountain, and 6:00 a.m. to 3:00 p.m. Pacific.
– For the UK, opening hours are Monday to Saturday, 8am to 11pm GMT.
– For the European Union, the opening hours are from 9h to 12h CET.

Clarks apologizes for any inconvenience this may cause our customers.

About Clarks

Clarks, based in Somerset, England, has been at the forefront of innovative shoemaking since its founding in 1825, when brothers James and Cyrus Clark fashioned a slipper from scraps of sheepskin. At the time, it was revolutionary; a combination of invention and craftsmanship that has remained at the heart of what the brand does today.

In the Clarks archive of more than 22,000 pairs are shoes that have sparked revolutions and defined generations. From the original Clarks Desert Boot, first designed by Nathan Clark and launched in 1950, to the iconic Wallabee, each design has an instantly recognizable signature – a unique combination of craftsmanship and innovation that makes them unmistakably Clarks.

Clarks is a global company that operates retail, wholesale, franchise and online channels in more than 100 markets.

See the source version on businesswire.com: https://www.businesswire.com/news/home/20221103005262/en/

contacts

For all press inquiries, please contact [email protected], or Roisin Miller, Porter Novelli London (+44 (0) 7966 221032)


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